Is Community Health Connection a free clinic?

Although we provide services regardless of a patient’s ability to pay, we are not a free clinic. We offer a sliding fee scale to our uninsured patients based on their household income and the number of people in their family. We accept Medicaid, Medicare, Insure Oklahoma and most private insurance.

What if I need to cancel my appointment?

If you are unable to keep your appointment, please call our front desk at 918.622.0641 at least 24 hours in advance. This allows us to reschedule your appointment to better meet your needs.

What happens if I miss my appointment?

If a patient “no-shows” more than two times in a six month period then the patient can only be seen on a walk-in basis. If a patient is seen as a walk-in and is then scheduled for a follow-up appointment, which is kept, the patient can return to our standard scheduling practice.

How soon can I be seen?

Established patients should be able to see a provider the same day if they call or walk-in early enough in the day. New patients can usually get an appointment within 1-2 days.

Do you accept walk-ins?

Established patients can be seen on a walk-in basis, pending availability. New patients must first schedule an appointment by calling 918.622.0641. After their initial appointment, new patients can be seen on a walk-in basis.

How much will my office visit cost?

Insured patients will be responsible for co-pays, deductibles and any lab fees. Uninsured patients pay on a sliding fee scale based on their household income and household size. The sliding scale determines the cost of your office visit.

What do I need to bring to my first appointment?

1. A photo ID.

2. If you have private insurance, Medicaid, Medicare or Insure Oklahoma you must bring your insurance card.

3 If you are uninsured, you need to bring two most recent pay stubs, unemployment check stub or a recent tax return. If you are unemployed, please have a notarized letter stating unemployment.

4. All current medications.

5. Immunization records (for children needing immunizations).

What if I am Minor (under the age of 18)?

All Minors (under the age of 18) must be accompanied by an adult if they are coming in for a primary care visit. Please note: Any child under the age of 18 can receive reproductive health treatment and/or behavioral health services without consent.

Does Community Health Connection offer emergency services?

No. CHC is a primary care clinic, not an emergency care facility. Our primary focus is preventive care.

What if Community Health Connection does not offer a medical service that I need?

If a patient has been seen by a health care provider at CHC and requires a medical service (i.e. medical procedure, visit to a specialist, etc.) that we don’t provide, CHC’s referral department will assist the patient in scheduling an appointment with a specialist.

Do you provide Immunizations?

Yes. Patients who have the proper documentation and who qualify for the sliding fee scale (patients without insurance), there is no fee. If a patient without insurance does not bring proof of income, or does not qualify for the sliding scale, they will be charged a $10 administration fee. If you have insurance, your insurance should cover it (check with your insurance company for any questions regarding coverage). If you bring in your child for an office visit, in addition to immunizations, the office visit would be a separate charge.

Do you treat Sexually Transmitted Diseases?

Yes. We diagnose and treat Sexually Transmitted Diseases at both of our locations. Please call 918.622.0641 to schedule an appointment.

Can you help me with my medications?

We have Patient Assistance Program for patients who qualify based on income to receive certain medications at no charge. Other medications can be purchased at a discounted rate through our 340 B Program.

Do you have bilingual staff?

Yes. Over 85% of our staff is bilingual in Spanish, including security personnel, front desk staff, nursing staff, dental and medical providers.

HOW CAN WE BETTER SERVE YOU?